Admittance Procedures

Regal Admittance Policy

ADA Seating & Companion Pass:

Regal Entertainment Group theatres are handicap accessible. All seating designated as “handicapped” with the familiar wheelchair symbol is reserved for the disabled and their companions.
Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management.
If you need assistance for any reason, please ask one of our theatre personnel for assistance.
Costumes with Masks and Props:
Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Therefore, REG does not allow admission to our locations for guests of any age wearing masks*, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. *(Facemasks for health and safety reasons are allowed.)

Outside Food or Drink:

No outside food or drink is permitted in the theatre.

Backpacks/Packages/Bags:

Security issues have become a daily part of our lives in America. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety.

Skateboards and Hoverboards:

In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely.

Lost and Found:

Regal Entertainment Group is not responsible for lost, stolen, or recovered personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.

Film Theft:

No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Regal Entertainment Group facility.

Personal Communication Devices:

In consideration of all our guests, Regal Entertainment Group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium.

No Solicitation:

Soliciting or loitering on Regal Entertainment Group premises is not allowed.

No Smoking:

All Regal Entertainment Group theatres are smoke-free environments.

3-D Presentations:

Films in 3-D may not be available at all locations. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theatre managers if you have any questions regarding 3-D films.

Refund Policy:

Refunds are available in certain limited circumstances described below. Movie tickets purchased through Regal’s mobile apps or websites include non-refundable convenience fees. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.

You can receive refunds for tickets up to 60 minutes before the showtime. For purchases made online via Regal’s mobile apps or websites please use the contact us form on our site or follow the link to refund tickets on your confirmation email. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regal’s mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management.

Before vising a Regal theatre, please review the age policy and additional information on MPAA ratings.